About Register
  • Should I Register to Buy at GVGMall?

    Yes. You should register an account on our website before purchase

  • Can I Use a Fake Phone Number When I Register?

    No,you should use a valiabe phone number when you register.

About Order and Delivery
  • How do I get paid?

    Currently ,you can choose to pay through Credit Card,,Skrill, and more.

  • How long will it take?

    Transactions can be finished within minutes normally.But it can occasionally take up to 10 minutes -24hours depending on stock and order volumes.

  • Where should I leave my account information if I buy powerleveling service? 

    You can leave your account information in the comment form, and the information should include Login/password/character name/server name. If you have any other request, please leave it in the comment form as well, we will try our best to meet your needs. Please feel free to contact our 24/7 support if you have any questions about sales&delivery

About ban
  • Will get banned if I buy game currency or powerleveling from GVGMall?

    We can not guarantee that you won’t get banned. But so far, None of our customer got banned. However, buying game currency from third party violates one or more rules of game operator’s Agreement. Its out of our control if game operator bans your account. But we can guarantee that we are always trying our best to offer the fastest delivery and the best customer services.

About payment
  • What payment methods do you accept? 

    At present, you can pay by , Credit Card, Skrill and Paymentwall

  • How can I pay with my Credit Card or Debit Card?

    Once you are redirected to the page, you will see an option as" Pay with an independent Credit Card", you can choose that option and you will be able to pay with your Credit Card or Debit Card. If your card is refused, you can contact support and they will check the reason for you, as we know, some cards are not accepted by . 

  • Why I can’t pay with my credit card, it says my card is rejected?

    A failed payment by credit card is usually caused by your credit card issuer. As it is an international payment, sometimes credit card issuer will block the paying request for security reason if you hardly do international pays. Of course, that can also be caused by incorrect filled information. By solving this problem, you may need to double check the information you fill while you pay and try several times, if it still doesnt work, it can be solved by calling your credit card company.

Power Leveling
  • Will my account been hacked if I buy power leveling service?

    Sure you wont. When we log in your account, we only need a confirmation code which is sent by game party to your account e-mail. We will never ask the answer to your  Private Security Question as it will gain all accesses to your account in the future. Besides, we don's have access to your account e-mail, so except  logging in your account , we can't even change your password. You can remove all valuable items and gold away before you place the order for secutiry issue and change the password when the power leveling is comepelted.